Refund policy


At BabyBasket ("we", "our", "us"), we strive to deliver quality products for babies and young children. We encourage all customers to carefully read the product description, specifications, dimensions, and images before placing an order.

By placing an order on babybasket.in, you acknowledge that you have read and agreed to this Return, Refund & Exchange Policy.

No Return Policy

We maintain a strict No Return Policy.

Once an order has been delivered successfully, it cannot be returned for reasons including but not limited to:

  • Change of mind
  • Ordered by mistake
  • No longer needed
  • Found a better price elsewhere
  • Personal preference or dissatisfaction
  • Color, size, or design expectations (where the delivered product matches the product description)
  • Any reason other than receiving a damaged or incorrect product

Customers are requested to make a responsible and informed purchase before placing an order.

No Refund Policy

All purchases made on babybasket.in are non-refundable.

We do not provide refunds once an order has been placed or delivered, except where required under applicable law.

Exchange Eligibility

We offer exchange only, and only under the following circumstances:

  • You receive a product that is physically damaged during transit; or
  • You receive a completely different product from the one you ordered.

No exchange request will be accepted for any other reason.

Exchange Request Timeline

Exchange requests must be raised within 7 days of receiving the order.

Requests submitted after 7 days from the delivery date will not be considered.

How to Request an Exchange

To request an exchange, please email us at contact.babybasket@gmail.com with the following:

  • Your Order ID
  • Your full name
  • A brief description of the issue
  • Clear photographs of:
    • The damaged or incorrect product
    • The product packaging
    • The shipping label (if available)

Email: contact.babybasket@gmail.com

Our team will review your request and may ask for additional information before approving the exchange.

Exchange Approval

If your request is approved:

  • We will provide instructions for the exchange process.
  • The product must be unused and returned with its original packaging and all accessories, wherever applicable.
  • Once the returned product passes our quality inspection, a replacement product will be shipped, subject to stock availability.

If the same product is unavailable, Baby Basket reserves the right to provide a similar product of equal value or another suitable resolution at its sole discretion.

Non-Eligible Exchange Requests

Exchange requests will not be accepted if:

  • The request is made after 7 days of delivery.
  • The product has been used, washed, damaged by the customer, or is missing its original packaging.
  • The issue is due to normal wear and tear or improper handling.
  • The customer simply does not like the product or no longer requires it.

Contact Us

For any questions regarding this policy, please contact us:

Email: contact.babybasket@gmail.com